Return & Refund Policy


At Tifusi, we are committed to providing high-quality products and excellent customer service. If you’re not satisfied with your purchase, we’re here to help with hassle-free returns, refunds, and exchanges.

30-Day Warranty

We stand by the quality of our products, which is why we offer a 30-day warranty on all purchases. If your item arrives defective, damaged, or incorrect, you may request a replacement or refund within 30 days of receiving your order.

To process your claim, please send an email to support@tifusi.com with:
📌 Your order number
📌 A clear image of the issue (damaged, defective, or incorrect item)

📢 Important: Warranty claims must include photo evidence of the issue.

Returns

✅ Return Period: You may return your order within 30 days of receipt.

📧 How to Initiate a Return:

  1. Email us at support@tifusi.com with your order number, reason for return, and a clear image of the issue.
  2. Our team will respond within 24 hours with return instructions.
  3. Pack the item securely and ship it back to the return address provided.

💰 Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • If the return is due to a Tifusi error (wrong or defective item), we will cover the return shipping cost.

📍 Return Address:
Tifusi
Flat 1, 6 Stanhope Avenue
London, United Kingdom, N3 3LX

Return Conditions

To be eligible for a return:
✔️ Items must be unused, unworn, and unwashed.
✔️ Items must be returned in their original packaging with all tags and accessories.
✔️ The return must be properly packaged to prevent damage during transit.

🚫 Non-Returnable Items:
The following cannot be returned or refunded due to hygiene and safety reasons:

  • Lingerie, undergarments, bodysuits, and swimwear (if hygiene seals are removed).
  • Final sale or clearance items.
  • Gift cards and digital products.

Refund Process

Once we receive your returned item, we will inspect and verify its condition before processing the refund. This can take 3-6 business days.

💳 Refund Timeframes:

Payment Method Refund Processing Time
PayPal Up to 48 hours
Credit Card 7 business days
Wallet Refunds Up to 24 hours

⏳ Important:

  • Refunds are issued back to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • If the returned item does not meet our return conditions, only a partial refund may be issued at our discretion.

✅ Refund Confirmation: Once your refund has been processed, you will receive an email confirmation.

Exchanges

If you received a damaged, defective, or incorrect item, we offer free exchanges.

📌 How to Exchange an Item:

  1. Contact us at support@tifusi.com within 7 days of receiving your order.
  2. Provide photos of the issue for quick processing.
  3. If eligible, we will cover the return shipping and send a replacement item.

🔄 Want a Different Size or Color?

  • Please place a new order and return the original item following our return process.
  • We do not offer direct exchanges for different sizes/colors due to stock availability.

Responsibility & Liability

🚚 Lost or Damaged Returns:
Tifusi is not responsible for lost or damaged returns during transit. We highly recommend using a trackable shipping service and keeping your proof of shipment.

📦 Check Your Package on Arrival:

  • Report any issues (wrong item, damaged package, missing parts) within 24 hours of receiving your order.
  • Delayed reports may affect your refund or exchange eligibility.

Need Help?

If you have any questions about returns, refunds, or exchanges, feel free to contact us:

📧 Email: support@tifusi.com
📍 Address: Tifusi, Flat 1, 6 Stanhope Avenue, London, United Kingdom, N3 3LX
📞 Phone Number: +44 7497 346360

For more details, visit our FAQ Page or Contact Us.